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DATA PROTECTION POLICY

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Zankli Medical Centre Telemedicine Privacy Policy and Data Protection Notice

 

At Zankli Medical Centre, we are dedicated to safeguarding the privacy and confidentiality of our patients' personal and medical information. This Telemedicine Privacy Policy explains how we collect, use, disclose, and protect the information you provide during telemedicine consultations, in compliance with the Nigerian Data Protection Act (NDPA). By using our telemedicine services, you consent to the terms outlined in this policy.

1. Information We Collect

During telemedicine consultations, we may collect the following types of information:

  • Personal Information: Includes your name, address, contact details, date of birth, and insurance information.

  • Medical Information: Involves details regarding your medical history, symptoms, diagnosis, treatment plans, lab results, and other health-related information.

  • Technical Information: Includes details about your device and internet connection, such as IP address, browser type, and other technical data necessary for service quality and security.

2. How We Use Your Information

Zankli Medical Centre collects and uses your information solely to provide high-quality telemedicine services, including:

  • Healthcare Delivery: Assessing your health status and providing personalized medical care.

  • Communication: Communicating with you about your treatment plan, follow-up care, and other healthcare needs.

  • Scheduling and Appointments: Facilitating telemedicine consultations and scheduling follow-up care.

  • Billing and Insurance: Processing payments and verifying insurance coverage.

  • Legal Compliance: Ensuring adherence to applicable laws and regulatory requirements under the NDPA.

3. Disclosure of Your Information

Your medical information remains confidential and will only be shared under specific circumstances, such as:

  • With Your Consent: Information may be shared with healthcare providers or specialists involved in your care with your explicit consent.

  • For Insurance Purposes: We may disclose information to your insurance provider for billing and reimbursement purposes.

  • Legal and Regulatory Compliance: Information may be disclosed as required by law or to meet regulatory requirements, such as for public health reporting or legal orders.

4. Data Security

We employ industry-standard measures to protect the security and integrity of your personal and medical information, including:

  • Encryption: Data transmitted during telemedicine sessions is encrypted to prevent unauthorized access.

  • Secure Servers: Your data is stored on secure servers with restricted access.

  • Access Control: Only authorized personnel have access to your information.

Please be aware that while we strive to protect your information, no data transmission over the internet is entirely secure.

5. Your Privacy Rights

As a patient, you have specific rights under the Nigerian Data Protection Act:

  • Access and Review: You have the right to access and review your medical records and personal information.

  • Request Corrections: You can request corrections to any inaccurate information.

  • Limit Disclosures: Where applicable, you may limit disclosures of your information under local law.

  • Withdraw Consent: You may withdraw consent for non-essential data uses, though this may impact our ability to provide telemedicine services.

6. Retention of Information

Your personal and medical information will be retained only as long as necessary for your care, for regulatory compliance, or as required by law. Once this information is no longer needed, it will be securely disposed of or anonymized.

7. Third-Party Services

Our telemedicine platform may integrate with third-party providers for video conferencing or payment processing. We ensure these providers adhere to privacy and security standards. However, Zankli Medical Centre is not responsible for their individual privacy practices. We encourage you to review the privacy policies of any third-party providers.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated date. Continued use of our telemedicine services constitutes acceptance of the updated policy.

9. Contact Us

For questions or concerns regarding this policy or your personal information, please contact Zankli Medical Centre at [Insert Contact Information Here].

This Privacy Policy is intended to protect your privacy rights as outlined by the Nigerian Data Protection Act and reflects Zankli Medical Centre's commitment to responsible data management in telemedicine services.

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